Privacy Statement
Clear information about the personal data we process when you contact us, request a quote, place an order or use service and warranty support.
Your data is handled for practical, specific purposes
This statement explains what data iDtools International BV processes through idtools.eu and why we need it.
We use personal data only when it is necessary for communication, orders, service, warranty, returns, security, legal obligations or carefully limited B2B follow-up.
- Contact, quote, dealer and service requests
- Order, invoice, delivery, return and warranty handling
- Website security, fraud prevention and technical logs
- Cookie and preference data where applicable
- Your GDPR rights and how to contact us
What we process and why
The essentials of the privacy statement, structured for quick reading.
Personal data
What we may collect
Depending on how you use the website, we may process contact details, company details, order details, service information and technical data.
- Name, company name, email address and phone number
- Message, quote, dealer or service request content
- Billing, shipping, order and account details
- Purchase date, serial number and defect or return information
- IP address, browser data, logs and cookie preferences
Purpose and basis
Why we process it
We process data only when there is a legal basis under the GDPR, such as contract performance, legal obligation, legitimate interest or consent.
- Responding to contact and quote requests
- Processing orders, deliveries, returns and warranty claims
- Meeting tax, accounting and consumer-law obligations
- Protecting the website and preventing misuse
- Sending marketing only where permitted or consented to
Partners
When data is shared
We share personal data only where needed for the described purposes and use processor agreements where required.
- Hosting, IT maintenance and email providers
- Shipping and return partners such as MyParcel or PostNL
- Payment providers for selected payment methods
- Professional advisers for legal or accounting obligations
- Authorised dealers where a request is handled through them
Security and retention
How long we keep it
We do not keep personal data longer than necessary and protect it with appropriate technical and organisational measures.
- Contact and service requests are usually kept up to 24 months
- Order and invoice data is usually kept for 7 years
- Warranty data is kept for the processing period and evidence needs
- Access controls and secure communication are used where appropriate
- Transfers outside the EEA require suitable safeguards
Your rights
What you can request
Under the GDPR you can contact us to exercise your privacy rights. We may ask for identification to prevent misuse.
- Access to your personal data
- Correction or deletion where legally possible
- Restriction of processing or objection
- Data portability where applicable
- Withdrawal of consent without affecting earlier lawful processing
Cookies and changes
Website use and updates
The website can use functional, preference, analytics and marketing cookies. The latest version of this statement is always available on this page.
- Functional cookies support forms, language, cart and checkout
- Optional cookies are controlled by consent where required
- Questions or complaints can be sent to info@idtools.eu
- You may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local authority within the EEA
- Last updated: 21-01-2026
Contact us directly at info@idtools.eu or +31 (0) 88 060 65 00. Data controller: iDtools International BV, Minervum 7290 D, NL-4817 ZM Breda, The Netherlands.